ZHOME Return & Exchange Policy

🔄 ZHOME Return & Exchange Policy

At ZHOME, your satisfaction is our priority. We keep our return & exchange policy simple, transparent, and customer-friendly.

Valid for 7 days from delivery date.
Unboxing video is mandatory for claims of damaged, missing, or wrong items.
Items must be unused, unwashed, undamaged, with original tags & packaging intact.
Products priced ₹500 or below are not eligible for Return/Refund.
Gift cards, clearance sale, and personalized products are non-returnable & non-exchangeable.

Exchange requests must be made within 24 hours of delivery.
Email your request with the unboxing video to: support@zhome.in.
Exchanges will be processed only for damaged, missing, or wrongly delivered items (subject to approval).

Prepaid Orders: Refund will be credited back to your original payment method (bank/UPI/card).
👉 If you choose a ZHOME Wallet refund, you’ll also earn +50 Bonus Coins as a reward.
COD Orders: Your refund will be added to your ZHOME Wallet. If you need some amount transferred back to your original payment method, simply request a withdrawal.
Partial COD amount (₹200) is strictly non-refundable.
₹199 handling/courier fee applies on returns & COD refunds.
₹199 will be deducted from any refund, return, or RTO if you choose Pay on Delivery (Prepaid Proof Order).

Customers need to arrange return shipping themselves.
If ZHOME arranges the return shipping, a nominal charge of ₹100 will be applicable to the customer.
Clearance Sale items: No Return / No Exchange, except for damage or defect from our side.
Refunds/Exchanges are processed only after approval by ZHOME.

ZHOME
L2/122, Sector G, LDA Colony,
Kanpur Road, Lucknow – 226012 (U.P.)
Near Prem Plaza