Refund policy
🔁 Return & Exchange Policy (ZHome)
We offer a 3-day exchange policy, which means you have 3 days after receiving your item to request an exchange.
✅ Exchange Eligibility
To be eligible for an exchange:
- The item must be unused, unworn, and in original packaging
- You must provide proof of purchase
- An unboxing video is mandatory for any claim
🔄 Exchanges (Only, No Return)
- We offer exchange only (no return) for size issues or wrong product selection
- Exchange is subject to product availability
- Customers may need to pay a small shipping fee for exchange
❌ Returns (Only for Damaged/Wrong Product)
Returns are only accepted if:
- Product is damaged / defective / wrong item delivered
📌 Conditions:
- Unboxing video is compulsory (no video = no claim)
- Issue must be reported within 3 days of delivery
💳 15-Day Store Credit Policy
- We also offer a 15-day return option in the form of store credit only
- Product must be unused, in original packaging, and in resellable condition
- Return shipping charges will be borne by the customer
- Store credit will be issued after quality check approval
- Store credit is non-refundable and valid for future purchases only
💸 Refund Policy (If Applicable)
- Refunds are processed only in case of damaged/wrong product (if replacement not possible)
- A ₹199 courier charge will be deducted from the refund amount
- Refund will be processed within 7–10 business days
🚫 Non-Returnable Items
We do not accept returns for:
- Used or worn products
- Products without original packaging
- Items without unboxing video proof
- Sale items / discounted products
📦 Return Process
To request an exchange or report an issue, contact us at:
📧 support@zhome.in
Returns sent without prior approval will not be accepted.